Order tracking

WHERE IS YOUR PIECE?

From the workshop to your door, follow every step of your order.

Track a parcel

Enter your tracking number.

You will find it in the dispatch email. The status appears here without leaving the page.

No number? It is emailed as soon as the piece leaves the warehouse. For a made-to-order piece, tracking starts at dispatch.

The steps

From the order to your living room.

  1. 01

    Order confirmed

    You receive a confirmation email with the summary.

    Immediate

  2. 02

    Making

    For made-to-order pieces, the workshop makes your piece. We keep you informed.

    2 to 8 weeks

  3. 03

    Dispatch

    The piece leaves our warehouse in Spain. You receive the tracking number.

    48h for stock

  4. 04

    Delivery

    To your home, by appointment for large pieces, assembly included.

    Spain and Europe

Lead times by universe

Every piece has its own pace.

Stock items leave within 48 hours. Made-to-order pieces follow the workshop's time.

Furniture

Sofas, armchairs, tables: 6 to 8 weeks made to order. Small furniture in stock within 48h.

Lighting

Hammered brass pendants and lamps: 3 weeks made to order.

Rugs and textiles

Hand-knotted rugs: 4 weeks. Cushions and throws in stock within 48h.

Decoration

Jars, vases, mirrors: in stock, dispatched within 48h.

Tableware

Tableware and glassware: in stock, dispatched within 48h.

Outdoor

Outdoor furniture: 5 weeks made to order. Pots and jars in stock.

Large pieces

Delivery by appointment.

Sofas, tables, consoles and large jars are delivered by a specialist carrier. We call you to set a time slot.

The piece is assembled in the room of your choice and the packaging is taken away. Check the piece on delivery and note any reservation on the slip.

  • Appointment

    By phone or email

  • Assembly

    Included

  • Packaging

    Taken away

Delivery zones

Spain and Europe.

Spain

Mainland and Balearics. Small parcels in 2 to 4 working days after dispatch.

European Union

France, Portugal, Italy, Germany, Benelux and all member states. 4 to 8 working days.

Large pieces

Specialist carrier, by appointment, 7 to 15 working days depending on destination.

Made to order

The time of the workshop.

A made-to-order piece does not exist yet when you choose it. The workshop selects the material, makes, dries, finishes. That time is the price of a piece that exists only once.

We confirm the lead time by email within 24 hours and keep you informed at every step: start, end of making, dispatch.

How to order

Frequently asked questions

On delivery and tracking.

01I have not received a tracking number.
It is sent at dispatch. For a made-to-order piece, allow the stated lead time. Also check your spam folder, then write to us.
02Tracking has not moved for several days.
Carriers sometimes take 48 hours to update a status, especially at borders. After 5 days without movement, contact us and we open an enquiry.
03Can I change the delivery address?
Before dispatch, yes, write to us quickly. After dispatch it depends on the carrier; we do our best.
04My piece arrived damaged.
Note a reservation on the delivery slip, take photos and write to us within 48 hours. We arrange collection and replacement at our expense.

Need help

A question about your order?

Give us your order number and we reply within 24 working hours.

Contact us

While you wait

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